Privacy Policy

Privacy Policy – Urban Gleam

Last updated: April 2026

Urban Gleam (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

1. Information We Collect

We may collect and process the following data:

Personal details (such as name, email address, phone number)
Address details for providing cleaning services
Information submitted through contact forms or quote requests
Communication records (emails, messages, enquiries)
Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

Provide and manage our cleaning services
Respond to enquiries and provide quotes
Schedule appointments and communicate with you
Improve our website and services
Meet legal and regulatory requirements

We only use your data where we have a lawful basis to do so under UK data protection laws.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

Trusted service providers (e.g. booking systems or IT support)
Professional advisers where necessary
Authorities if required by law

All third parties are required to respect the security of your data.

4. Data Storage and Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse. Your information is stored securely and only retained for as long as necessary.

5. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings.

6. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time

To exercise your rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Urban Gleam
Email: [your email address]
Phone: [your phone number]

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.